Sanyo Electric Service Co. Selects Servigistics Service Parts Management Solution

Published 23rd December 2008

Company seeks to optimize service parts availability for Sanyo Electric products and equipment

Servigistics, the leading strategic service management solution provider, announced today that Japan-based Sanyo Electric Service Co., a subsidiary of Sanyo Electric Co., Ltd. [SANYY.PK] will roll-out the award-winning Servigistics Service Parts Management solution first in Japan and then globally in order to optimize service parts inventory.

As part of its goal to increase already high service levels, Sanyo Electric Service Co., the division responsible for service and maintenance on all Sanyo Electric products, needed to redefine the service parts management operation to optimize inventory levels while improving parts availability.

Therefore, Sanyo Electric Service Co. will use the Servigistics solutions to improve global inventory management, thereby increasing service levels and customer satisfaction while also reducing costs and eliminating inefficiencies. Sanyo selected the Servigistics solution because of its proven success and rapid return-on-investment.

“Sanyo’s selection of Servigistics demonstrates the importance of service excellence as a growth driver,” said Hiroshi Shimizu, General Manager, Servigistics, APAC. “By deploying the Servigistics Service Parts Management solution, Sanyo is differentiating itself from the competition by demonstrating its commitment to sustain high levels of service and strong customer satisfaction.”

About Servigistics

Servigistics is the worldwide leader in strategic service management software. The company’s award-winning solutions include service parts management, field service workforce management, pricing management, customer commitment management, and knowledge management, all operating together on a single platform and data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, and consumer and industrial products. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world.

http://www.servigistics.com

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